Complaints Procedure

If you have a suggestion for improvement or a complaint to make we ask that you put it in writing to the attention of the Senior Contracts Manager Mr Graham Smith. This can be done via letter to the main office at T&S Heating Ltd, 92 Rolleston Drive, Arnold, Nottingham, NG5 7JP or via email to sales@tsheating.co.uk.

T&S aim to resolve all complaints as quickly as possible. An acknowledgment and an offer of a course of action will be completed within 28 days of the complaint being received.

T&S aims to settle all complaints amicably with its customers.

All complaints are documented in a written complaints log and retained for a period of 2 years.

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact Which? Trusted traders in the first instance on 0117 981 2929.