Legal

Right to cancel.

New legal regulations have come into force as of the 16th June 2014 for off the premise contracts:

The cancellation period for off the premise contracts is 14 days after the day on which the contract was made.

Cancellations must be made in a clear statement, preferably in writing, and will only become effective if the communication is sent to T&S Heating Ltd before the end of the cancellation period.

Customers who wish their work to begin within the 14 days cancellation period will be asked to sign a “start work now” form in order for T&S Heating Ltd to start work within 14 days.  In the event that you decide to cancel the contract after signing this form you would be required to pay for all work undertaken on your behalf up to that point and any parts ordered that were bespoke to your job and could not be used in another installation.

Please note that a right to cancel does not apply in cases where you have called us to carry out work in an emergency.