Name: Mr White, Long Eaton, Nottingham

Engineer Name: PG

Date: September 2015

Comments/Suggestions:

Excellent service all round, thank you. Brilliant service you provided me with yet again, thanks.

1. Were the office staff polite and helpful? 5 4 3 2 1
2. Were your questions answered satisfactorily? 5 4 3 2 1
3. Was the appointment kept? 5 4 3 2 1
4. Did the engineer show identification and explain his/her intentions clearly? 5 4 3 2 1
5. Did the engineer display a caring and professional image? 5 4 3 2 1
6. Was the standard of work completed to your satisfaction? 5 4 3 2 1
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Name: Mr Stevenson, Hucknall

Engineer Name: DD

Date: December 2016

Comments/Suggestions:

So pleased with Services from start to finish

1. Were the office staff polite and helpful? 5 4 3 2 1
2. Were your questions answered satisfactorily? 5 4 3 2 1
3. Was the appointment kept? 5 4 3 2 1
4. Did the engineer show identification and explain his/her intentions clearly? 5 4 3 2 1
5. Did the engineer display a caring and professional image? 5 4 3 2 1
6. Was the standard of work completed to your satisfaction? 5 4 3 2 1
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Name: Mr Deucher, Cotgrave

Engineer Name: JF

Date: May 2017

Comments/Suggestions:

1. Were the office staff polite and helpful? 5 4 3 2 1
2. Were your questions answered satisfactorily? 5 4 3 2 1
3. Was the appointment kept? 5 4 3 2 1
4. Did the engineer show identification and explain his/her intentions clearly? 5 4 3 2 1
5. Did the engineer display a caring and professional image? 5 4 3 2 1
6. Was the standard of work completed to your satisfaction? 5 4 3 2 1
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Name: Jackson, Bestwood, Nottingham

Engineer Name: PR

Date: September 2015

Comments/Suggestions:

Absolutely superb service from start to finish. Sales man knew exactly what he was doing and the efficient engineer went above and beyond his duty . Will be recommending the company to everyone.

1. Were the office staff polite and helpful? 5 4 3 2 1
2. Were your questions answered satisfactorily? 5 4 3 2 1
3. Was the appointment kept? 5 4 3 2 1
4. Did the engineer show identification and explain his/her intentions clearly? 5 4 3 2 1
5. Did the engineer display a caring and professional image? 5 4 3 2 1
6. Was the standard of work completed to your satisfaction? 5 4 3 2 1
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Name: Mr Hopkins, Wollaton

Engineer Name: Colin Price

Date: Feburary 2017

Comments/Suggestions:

The Engineer Colin Price was first class, Worked hard and explained what he was doing, It was a change these days to find someone so experienced and efficient

1. Were the office staff polite and helpful? 5 4 3 2 1
2. Were your questions answered satisfactorily? 5 4 3 2 1
3. Was the appointment kept? 5 4 3 2 1
4. Did the engineer show identification and explain his/her intentions clearly? 5 4 3 2 1
5. Did the engineer display a caring and professional image? 5 4 3 2 1
6. Was the standard of work completed to your satisfaction? 5 4 3 2 1
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Name: Mr Holford, Nottingham

Engineer Name: DD

Date: August 2017

Comments/Suggestions:

I've just had a boiler assessment/service organised by Homeserve, performed by a 'young' man called 'Dom'.
During the service I asked lots of questions which were answered in full with genuine courtesy such as how the water filter works - which wasn't something I'd seen before. Dom gave me full answers to all my questions and explained how all safety measures were implemented by the computer.

I have never experienced such a friendly attitude from a plumber and never had more than half answers before- normally just enough information to shut me up.

I don't know whether its possible but I'd like this young man to attend to all the boiler requirements we ever need as he's a genuine professional and has the type of character I‎ feel belongs around my wife and children- i.e. he leaves me with no reservations at all!

Please retain him as he is a Great ambassador for your company and value for money to anyone that employs him and his services.

You are hereby given permission to publicise this commendation on any review sit you wish as other people deserve what your company can offer - if you have more engineers with Doms attitude you should have lots of happy customers.
Thank you.

Yours Gratefully and Sincerely
Mr. G. Holford.

1. Were the office staff polite and helpful? 5 4 3 2 1
2. Were your questions answered satisfactorily? 5 4 3 2 1
3. Was the appointment kept? 5 4 3 2 1
4. Did the engineer show identification and explain his/her intentions clearly? 5 4 3 2 1
5. Did the engineer display a caring and professional image? 5 4 3 2 1
6. Was the standard of work completed to your satisfaction? 5 4 3 2 1
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Name: Mr Sullivan, Woodthorpe

Engineer Name: RG

Date: December 2015

Comments/Suggestions:

Highly skilled engineer and polite. Would use again.

1. Were the office staff polite and helpful? 5 4 3 2 1
2. Were your questions answered satisfactorily? 5 4 3 2 1
3. Was the appointment kept? 5 4 3 2 1
4. Did the engineer show identification and explain his/her intentions clearly? 5 4 3 2 1
5. Did the engineer display a caring and professional image? 5 4 3 2 1
6. Was the standard of work completed to your satisfaction? 5 4 3 2 1
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Name: Mr Short, Bottesford

Engineer Name: LB

Date: December 2016

Comments/Suggestions:

T&S saved us from a miserable Christmas by fitting a new boiler within 2 days of our breakdown and at a reasonable price. Many thanks to all involved

1. Were the office staff polite and helpful? 5 4 3 2 1
2. Were your questions answered satisfactorily? 5 4 3 2 1
3. Was the appointment kept? 5 4 3 2 1
4. Did the engineer show identification and explain his/her intentions clearly? 5 4 3 2 1
5. Did the engineer display a caring and professional image? 5 4 3 2 1
6. Was the standard of work completed to your satisfaction? 5 4 3 2 1
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Name: Mr & Mrs Clements, Ilkeston

Engineer Name: RG

Date: Feb 2016

Comments/Suggestions:

Ricky was absolutely amazing. His work ethic is outstanding. No problem was too big or too small. Instils your faith in a business that can and does get some bad press. Awesome!

1. Were the office staff polite and helpful? 5 4 3 2 1
2. Were your questions answered satisfactorily? 5 4 3 2 1
3. Was the appointment kept? 5 4 3 2 1
4. Did the engineer show identification and explain his/her intentions clearly? 5 4 3 2 1
5. Did the engineer display a caring and professional image? 5 4 3 2 1
6. Was the standard of work completed to your satisfaction? 5 4 3 2 1
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Name: Miss Crawford, Arnold

Engineer Name: LC

Date: July 2016

Comments/Suggestions:

Sales person Paul was very knowledgeable and helped with all my inquiries, Which made me eventually hire your company

1. Were the office staff polite and helpful? 5 4 3 2 1
2. Were your questions answered satisfactorily? 5 4 3 2 1
3. Was the appointment kept? 5 4 3 2 1
4. Did the engineer show identification and explain his/her intentions clearly? 5 4 3 2 1
5. Did the engineer display a caring and professional image? 5 4 3 2 1
6. Was the standard of work completed to your satisfaction? 5 4 3 2 1
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