T and S Heating

Boiler Installation Review – June 2016

Name: Mrs Smith, Gedling

Engineer Name: JH

Date: June 2016

1. Were the office staff polite and helpful? 5 4 3 2 1
2. Were your questions answered satisfactorily? 5 4 3 2 1
3. Was the appointment kept? 5 4 3 2 1
4. Did the engineer show identification and explain his/her intentions clearly? 5 4 3 2 1
5. Did the engineer display a caring and professional image? 5 4 3 2 1
6. Was the standard of work completed to your satisfaction? 5 4 3 2 1

Comments/Suggestions:

The engineer was punctual and friendly. He worked hard and completed his part of the installation on time. It was disappointing that the incorrect programmer had been ordered, delaying completion. However this mistake was corrected in a timely manner.